Frequently Asked Questions

Everything you need to know about buying and selling refurbished tech.

What does 'Reboxed' quality actually mean?

Every device undergoes a rigorous 70-point technical inspection to ensure 100% functionality. We categorize our tech into clear cosmetic grades—Premium, Great, and Good—so you know exactly what to expect.

Do the devices come with a warranty?

Yes, all Reboxed® devices include a free 12-month warranty that covers any technical defects or hardware malfunctions, giving you total peace of mind with your purchase.

How long does shipping take?

We offer free next-day delivery on all orders placed before 3 PM Monday through Friday. Once your order ships, you will receive a tracking link via email.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your device, you can return it to us in its original condition for a full refund or exchange.

Does the phone come with a battery health guarantee?

Absolutely. We guarantee that every Reboxed® phone has a battery health capacity of at least 80% or higher, ensuring your device lasts throughout the day.

What is included in the box?

Each device is packed in our sustainable, branded Reboxed® packaging and includes a certified charging cable and a SIM ejector tool.